Shipping and Delivery Policy
5.4 Shipping & Delivery Policy
Last Updated: 01-06-2026
At Mercer Vancouver, we aim to deliver your order as quickly and efficiently as possible. Below you will find important information regarding our shipping and delivery procedures.
1. Processing Time (Dispatch)
Orders are typically processed within 1 to 3 business days.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
Please note that processing times may be extended during peak seasons, promotional periods or public holidays.
2. Delivery Time
Following dispatch, the estimated delivery time is generally between 1 and 7 business days, depending on your location.
Please note that delivery times are estimates and may be affected by:
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High shipping volumes
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Public holidays
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Customs inspections
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Courier delays
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Unforeseen circumstances beyond our control
Delivery delays do not constitute grounds for cancellation, refund or compensation.
3. Shipping Method and Origin
To reduce waste and minimise environmental impact, many of our products are shipped directly from our supplier.
Products may be dispatched from our international fulfilment partners, including facilities located in China.
Our shipping partner is:
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Canada Post
Depending on the destination country and local regulations, customs duties, import taxes or clearance fees may apply.
4. Shipping Costs
Shipping costs are displayed during checkout and are calculated based on:
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Delivery destination
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Package weight and dimensions
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Selected shipping method
Any applicable shipping charges will be shown before payment is completed.
5. Tracking Information & Customer Responsibility
Customers are responsible for monitoring the progress of their shipment using the tracking number provided.
You may track your order through the link provided in your shipping confirmation email.
Customers are responsible for:
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Monitoring tracking updates
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Ensuring successful delivery
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Collecting parcels from designated collection points when applicable
If your delivery is delayed or you experience any issues with your shipment, please contact us first at:
We kindly ask customers to contact us before initiating any payment dispute, chargeback or refund request so that we have the opportunity to resolve the issue.
6. Delivery Responsibility
Once tracking information confirms that a parcel has been successfully delivered to the shipping address provided during checkout, responsibility for the parcel transfers to the customer.
Customers are responsible for ensuring that all shipping details are accurate and complete at the time of purchase.
Any address errors must be reported within 24 hours of placing the order by contacting:
Mercer Vancouver cannot be held responsible for delivery issues resulting from incorrect or incomplete address information provided by the customer.
Contact Information
Mercer Vancouver
Binnenhaven 50
7547 BH Enschede
Netherlands
Email: info@mercervancouver.com
Website: www.mercervancouver.com