Payment Policy

5.5 Payment Policy

Last Updated: 01-06-2026

At Mercer Vancouver, we offer a range of secure payment methods to make your shopping experience as convenient as possible.

Please note that available payment methods may vary depending on your country or region. Customers are responsible for verifying which payment options are available at checkout.

1. Available Payment Methods

We work with trusted payment providers and offer a selection of payment methods, including:

  • Shopify Payments

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

Additional payment methods may become available depending on your location and device.

2. Payment Security

Your security is important to us.

All payments are processed through secure SSL-encrypted connections by our authorised payment providers.

Mercer Vancouver does not store or have direct access to your full payment details.

All payment information is handled securely by certified third-party payment processors in accordance with industry security standards.

3. Payment Processing

Orders will only enter processing once payment has been successfully authorised and received in full.

If a payment is declined, cancelled or flagged for security reasons, the order may be delayed, suspended or cancelled.

Mercer Vancouver reserves the right to refuse any transaction suspected of fraud or unauthorised activity.

4. Refunds

Where a customer is entitled to a refund, such as following an approved return, the refund will be processed within 14 days after the returned item has been received and approved.

Refunds will be issued using the original payment method used for the purchase.

Depending on your bank or payment provider, it may take several additional business days before the refunded amount appears in your account.

5. Contact Information

If you have any questions regarding payments, billing or refunds, please contact us:

Mercer Vancouver
Binnenhaven 50
7547 BH Enschede
Netherlands

Email: info@mercervancouver.com
Website: www.mercervancouver.com