Privacy Policy

5.1 Privacy Policy

Last Updated: 01-06-2026

This Privacy Policy applies to all services provided by Mercer Vancouver, accessible via info@mercervancouver.com and registered at Binnenhaven 50, 7547 BH Enschede, Netherlands.

We respect the privacy of our customers and handle all personal information you provide to us confidentially and in accordance with applicable data protection laws, including the UK GDPR and the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect personal information that you provide when placing an order, creating an account, or contacting our customer support team, including:

  • Full name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Payment information (processed securely by our payment providers and never stored on our servers)

  • IP address and device/browser information

  • Order and transaction history

  • Information regarding your activity and behaviour on our website (through cookies and similar technologies)

2. How We Use Your Information

We use your personal information for the following purposes:

  • Processing, shipping and invoicing your orders

  • Providing customer service and support

  • Sending order confirmations, tracking updates and important service information

  • Improving our website, services and product offering

  • Preventing and detecting fraud, abuse and unauthorised activity

  • Sending marketing communications where you have provided consent

3. Legal Basis for Processing

We process your personal data on the basis of:

  • Contractual necessity (to fulfil your order)

  • Your consent (for example, marketing communications)

  • Legal obligations (such as tax and accounting requirements)

  • Legitimate business interests (including fraud prevention, website improvement and customer service enhancement)

4. Sharing Information with Third Parties

We only share your information with third parties where necessary to provide our services, including:

  • Our payment providers: Shopify Payments, Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay.

  • Our shipping and delivery partner: Canada Post.

  • Our suppliers for the processing and fulfilment of your orders.

  • Analytics, marketing and technology service providers (where applicable and in accordance with your cookie preferences).

Where required, we have appropriate agreements in place with these parties to ensure your data is protected.

We never sell your personal information to third parties.

As some products may be shipped directly from suppliers located outside the European Economic Area (including China), your information may be transferred internationally. Where this occurs, we implement appropriate safeguards to protect your personal data.

5. Data Retention

We do not retain your personal information for longer than necessary for the purposes for which it was collected, unless a longer retention period is required by law.

For example, financial and tax-related records may be retained for up to seven years to comply with legal obligations.

6. Cookies

Our website uses cookies and similar technologies to improve functionality, analyse visitor behaviour and support marketing activities.

For more information, please refer to our separate Cookie Policy.

You can manage your cookie preferences at any time through our cookie banner or your browser settings.

7. Data Security

We implement appropriate technical and organisational measures to protect your information against loss, misuse, unauthorised access, disclosure or alteration.

All transactions are processed through secure SSL-encrypted connections.

8. Your Rights

You have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your personal information

  • Restrict the processing of your data

  • Object to certain forms of processing

  • Withdraw consent at any time

  • Request data portability

To exercise any of these rights, please contact us at:

info@mercervancouver.com

You also have the right to lodge a complaint with the relevant data protection authority.

9. Contact Information

Mercer Vancouver
Binnenhaven 50
7547 BH Enschede
Netherlands

Email: info@mercervancouver.com
Website: www.mercervancouver.com